COVID-19 UPDATE - Orders dispatched within 1-3 days
COVID-19 UPDATE - Orders dispatched within 1-3 days

AntLab Shipping, Returns & Backordering

A few changes to our shipping policy, make sure you read this before placing an order. If you require next day delivery within the UK, please send us a message and this can be arranged.

The most notable change is how backordering works. If a product is not in stock, we can accept backorders meaning that your order will ship within 7-10 working days.

UK deliveries:

  • 1 Dry goods are shipped Monday to Friday, unless arranged otherwise, Livestock shipped Monday to Wednesday
  • 2 In stock items are usually dispatched within 1-3 working days
  • 3 We use Royal Mail for most deliveries within the UK, larger items are sent via courier
  • 4 In order to cut down on paper use, all invoices are sent with your order confirmation email after being shipped
  • 5 Custom orders have an extended processing time, this will be explained in detail at point of sale
  • 6 Livestock orders have a live arrival guarantee within the UK only
  • 7 Backordered products can take up to 10 working days to ship

International deliveries:

  • 1 Dry goods are shipped on Monday, unless arranged otherwise
  • 2 We DPD, UPS and DHL for international deliveries
  • 3 International orders of stock items are usually dispatched within 3 days
  • 4 All international orders are shipped via a tracked and signed for service, so please ensure somebody will be available at the delivery address to sign for the goods
  • 5 Custom orders have an extended processing time, this will be explained in details at point of sale
  • 6 We DO NOT offer a live arrival guarantee on livestock orders from outside the UK due to delays that can arise in shipping. If you are ordering livestock from outside the UK, you do so at your own risk.
  • 7 International deliveries from outside the EU may be subject to additional charges such as import duties and tax. It is the sole responsibility of the buyer to borne any additional charges required
  • 8 We DO NOT ship livestock outside Europe
  • 9 Backordered products can take up to 10 working days to ship

AntLab Returns Policy

We have a no quibble approach to returns, if you wish to return a product you can do so provided that it is in the same condition as you received it. Return postage costs are to be paid by the customer. To initiate a return, please get in touch via email.

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